Shipping policy

Shipping Policy

Last Updated: July 3, 2026

Thank you for shopping with MiniSurron.us. Every miniature bike and accessory is carefully 3D printed, inspected, and packaged before being shipped. Because our products are made to order, please review the following shipping information before placing your order.

Processing Time

All orders are made to order.

  • Standard processing time is 3-6 business days.
  • During new product launches, holidays, or periods of high demand, processing may take up to 10 business days.
  • Large orders or custom requests may require additional production time.

Processing time begins once your payment has been successfully received. Shipping transit time is separate from processing time. These production timelines are common for made-to-order 3D printed businesses.

Shipping Methods

Orders are shipped using trusted carriers such as USPS, UPS, or other available shipping providers depending on package size and destination.

Available shipping options and pricing will be shown during checkout.

Estimated Delivery Times

After your order has been shipped, estimated delivery times are:

  • Standard U.S. Shipping: 2-6 business days

Delivery estimates are not guaranteed and may vary due to weather, holidays, or carrier delays beyond our control.

Order Tracking

Once your package has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to update after the shipping label has been created.

Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided:

  • Contact us immediately if your order has not shipped.
  • Once shipped, we cannot change the destination.
  • Orders returned because of an incorrect or incomplete address may require an additional shipping charge before they can be resent.

Lost Packages

If your package appears lost:

  • Please allow several additional business days beyond the estimated delivery window.
  • Contact us if your tracking has not updated for an extended period.
  • We will assist in opening a carrier investigation when appropriate.

Packages marked as Delivered by the shipping carrier are considered delivered. We are not responsible for stolen packages after confirmed delivery, although we will do our best to help locate the shipment or provide documentation for carrier claims.

Damaged Orders

We carefully inspect every product before shipment.

If your package arrives damaged:

  1. Contact us within 48 hours of delivery.
  2. Include your order number.
  3. Provide clear photos of:
    • The damaged product
    • The shipping box
    • The shipping label
    • Any damaged packaging materials

After reviewing the claim, we will determine whether a replacement or refund is appropriate.

Multiple Items

To ensure products arrive safely, orders containing multiple items may occasionally ship in separate packages. If this happens, tracking information will be provided for each shipment.

International Shipping

International shipping may be available for select countries.

Customers are responsible for any customs duties, import taxes, VAT, or additional fees charged by their country's customs agency. These charges are not included in the purchase price or shipping cost.

Delivery times for international orders vary depending on destination and customs processing.

Shipping Delays

While we work hard to ship every order on time, we cannot guarantee carrier delivery dates.

MiniSurron.us is not responsible for delays caused by:

  • Severe weather
  • Customs inspections
  • Carrier disruptions
  • Natural disasters
  • Postal strikes
  • Incorrect shipping information provided by the customer

Packaging

Every order is securely packaged to help protect your miniature models during transit. Since our products are precision 3D printed, slight cosmetic layer lines are a normal characteristic of the manufacturing process and are not considered defects.

Order Changes & Cancellations

If you need to modify or cancel your order, contact us as soon as possible.

Orders that have already entered production or have been shipped may not be eligible for cancellation or modification.

Questions

If you have any questions regarding your order or our shipping policy, please contact us through our Contact page or email us, and we'll be happy to help.